We're Here To Help

Questions? Issues? Just want to talk? We respond to every message within 24 hours.

Common Questions

I uploaded a photo but nothing happened

Check your spam folder for the analysis email. Still nothing? Email us at support@decodehim.com with your order email and we'll resend it instantly.

I want a refund

No problem. Email refunds@decodehim.com and we'll process it within 24 hours. No questions asked.

My payment failed

Try a different card or contact your bank (they sometimes block new merchants). Still having issues? Email urgent@decodehim.com and we'll help you sort it out.

Is this really private?

Yes. Photos are deleted after analysis. Payments show as "Flowers" on statements. Zero tracking. Read our Privacy Policy for full details.

The analysis seems vague/generic

That means we need a better photo. Email us at support@decodehim.com with a clearer photo (full body, good lighting, clear face) and we'll re-analyze it for free.

Response Time

We respond to every email within 24 hours (usually much faster).
Urgent issues? We respond within 2 hours.

Your Privacy Is Safe

When you contact us, we never share your information with anyone. Your questions stay between us. If you're worried about your email being tracked, create a throwaway Gmail account and use that.

Still have questions? Get answers first, buy later.

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